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  1. Collective Help Centre
  2. Claims
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  • How do I make a claim?
  • How soon after an accident must I claim?
  • What evidence do I need to make a claim?
  • How much can I claim?
  • What is the status of my claim?
  • How can I get an update on my claim?
  • How do I update the details of my claim?
  • How long does it take to review and process a claim?
  • How long does it take for a claim to be paid out?
  • My claim has been approved, but I received a partial payment. When will I get the rest of my claim?
  • Why was my claim rejected?
  • How can I claim if I my account has been closed by my platform?
  • Is Covid-19 coverage included?
  • Is my mobile phone covered for loss, damage or theft?
Collective Help Centre