If you need to make a claim on your Collective insurance, just head to the Claims section on your account and pick the benefit you're claiming for. From there, you'll be told how to create and submit your claim.
Once you've made a claim, it will be reviewed to make sure you've claimed for something you're insured for, and that you've uploaded the right evidence. If we need additional information or documents from your end, the claims handler will get in touch.
Once your claim has been approved, the money will be in your account within 5 business days.
If you'd like a bit more guidance, just check out this video: